Work History
Senior Interaction Designer Taleo
Dublin, CA August 11—Present
UXP lead on various products within the Taleo Enterprise Suite and Talent Grid. Focus is on user research, product design and delivery. Partnered with executive team to explore product ideas and demo outcomes at Taleo's global user conference. Currently practicing Design Thinking starting with observation of users and hypothesis creation. Tested hypotheses through rapid prototyping and stakeholder interviews.
User Experience Specialist Taleo
Jacksonville, FL October 08—August 11
UXP lead on various features within the Taleo Enterprise Suite and Talent Grid. Partnered with executive team to concept ideas for new products (Innovation Lab). Worked closely with business owners and development in an agile environment. Created task flows, storyboards and wireframes to communicate requirements for new software features.
User Interface Specialist / Information Architect Citi Cards N.A.
Jacksonville, FL May 04—October 08
Team lead on development projects for citicards.com and partnership brands (Sears, AT&T, Exxon and Home Depot). Responsible for delivering user-centered design solutions to internal partners. Work closely with Business Analysis to identify requirements and ensure successful implementation. Deliverables include wireframes, task flows and flats. Leverage analytics to enhance channel effectiveness. Manage free-lance talent ensuring quality and productivity of work. Projects include product applications, web-based servicing and various marketing objectives.
Art Director Citi Cards N.A.
Jacksonville, FL August 02—May 04
Developed concepts that championed Citi’s Live Richly campaign. Worked on a wide range of customer communications including acquisitions, cross-sell, customer retention, new-product launch and activity stimuli. Presented creative to clients throughout Citi Cards North America. Managed photo shoots and freelance illustrators. Designed and coded team intranet.
Mechanical Production Artist Citi Cards N.A.
Jacksonville, FL June 01—August 02
Managed the production of electronic mechanicals. Prepared press-ready files that adhered to Citibank and U.S.P.S. design guidelines. Assisted Art Directors with design execution, photo retouching and photography research. Worked with prepress production and print vendors to identify requirements. Attended press checks to oversee final production. Press runs ranged from 10M to 100MM units.
Freelance Designer Citi Cards N.A.
Jacksonville, FL December 99—June 01
Graphic Design Intern Citi Cards N.A.
Jacksonville, FL May 99—September 99
Education
A.S. Degree, Graphic Design, 1999 The Florida College
Human Factors International Persona Boot camp
Human Factors International Putting Research into Practice
Citi Cards Training Leadership I, Diversity, Leading Teams, Prioritizing for Performance, Exercising Influence
Onsite UCD training with Jared Spool 2011
Currently taking classes on Treehouse.com
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